Refund Policy
Overview
At Loaded Cravings, all cookies are made fresh for orders.
Below is our refund policy; please review it before purchasing.
Change of Mind
If you change your mind after placing an order, you can request a refund up to 24 hours before your scheduled pick up / delivery time.
If your refund request is approved, the money will be processed back into the same account from which payment was made.
Damaged / incorrect order
Once your order is picked up, if you notice any damage, email Loaded Cravings within 24 hours with any photos, if applicable.
We will be in contact to arrange a refund or replacement.
If you notice your order is incorrect, send an email with your order number and a photo of what you received.
We will reach out to arrange a corrective action.
Pickups / Deliveries
Pickups:
If you do not collect your order within your dedicated pickup time, your order will not be refunded. If you are unable to make your dedicated pickup time for any reason, please contact us directly through email or Instagram with your name and order number, and we will arrange a corrective action for you.
Deliveries:
Deliveries are made every Sunday between 10:00 am and 4:00 pm. You'll be notified when your cookies are out for delivery. If no one is home, we'll leave your order in a safe place. No refunds will be available after your cookies have been delivered (unless any damage is present).
Contact
Contact us by email to request any refunds.